The Madrid-based Puretunes.com, in the news for its novel approach to giving customers unlimited download access for time-specific periods, has been offline since last Friday.
Selling access for as little as $4 to eight hours of unlimited downloading, Puretunes promised customers it operated within the law and showed agreements with two major Spanish performing rights societies to prove it.
Record company trade groups immediately protested the service for not penning agreements with the individual record labels providing the music for the service. Although Puretunes indicated that artists would receive royalties for the files downloaded, record companies themselves were apparently cut out of the loop.
After just over three weeks of operation, the service and its website became unavailable as of last Friday. Customers attempting to access the service were greeted with this pop up window:
“The connection was refused when attempting to contact client.puretunes.com.”
Whether the service has succumbed to legal battles or a simple sustained denial-of-service attack is unknown, but with the web site now unavailable, as well as the service itself, the company’s attempts to establish itself as a professional, stable service to its paying customers is now in question.
Should the company not re-establish the service, customers are advised to protest any charges made to their credit cards with the issuing bank, requesting a refund for the merchant’s inability to provide the service.
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