Some windows issues

**Andrew110** · January 7th, 2006, 08:13 AM

Alright a few things on my computer haven't been working. The first thing is the recycle bin (not a big deal but still) whenever I delete files, they never go to the recycle bin, even though I have the option checked to. The second thing is the disk defragmenter, it's no longer in the system tools folder in the start menu. And when I try to open it from the control panel I get an error that says "windows cannot find C:\WINDOWS\system32\dfrg.msc. Make sure you typed the.....ect. The next error I get is when I try to go to the device manager in the control panel it just says "the selected file cannot be found" under the microsoft management console. I have XP home with sp2. I haven't messed with any files in the windows directory or the registry and it's the version of windows that came with my computer. Anyone have any ideas why it's doing this?

**lil_amb** · January 7th, 2006, 08:17 AM

Not real sure, sounds kinna iffy. Run hijack this and let's see the log.

**Auggie2k** · January 7th, 2006, 08:18 AM

Sounds like a pain in the arse, formally known as a virus. Try doing a full system scan in safe mode.

**Andrew110** · January 7th, 2006, 08:22 AM

Ok should I do both a virus and adware scan? I have avast and ad-aware. and how do I run windows in safe mode, I've never done it.

**Auggie2k** · January 7th, 2006, 08:28 AM

Restart you computer and before Windows loads, keep tapping F8 until a menu appears and just select safe mode.

And yes you should do both scans but I expect the Anti Virus program to pick up most of your Adware.

**lil_amb** · January 7th, 2006, 09:07 AM

Listen to Auggie, he seems pretty smart.

**Auggie2k** · January 7th, 2006, 09:10 AM

Me smarts, me smarts :D

**lil_amb** · January 7th, 2006, 09:20 AM

Don't make me have to tell him how goofy you are....we'd scare him away. LOL

**silentscream** · January 7th, 2006, 09:37 AM

try this link

http://www.updatexp.com/scannow-sfc.html

it is a guide to using the inbuilt system file checking feature in windows

.

**mountain_rage** · January 7th, 2006, 10:08 AM

Alot of viruses may also mess with your virus scanner so you could try using these online virus scanners

http://housecall.trendmicro.com/
http://www.pandasoftware.com/products/activescan.htm
http://www.bitdefender.com/scan8/ie.html
http://security.symantec.com/sscv6/d...d=ie&venid=sym

**Andrew110** · January 7th, 2006, 10:50 AM

Alright, I did a virus scan and adware scan in safe mode, both found nothing.

**Auggie2k** · January 7th, 2006, 11:01 AM

Ok, use Hijack This and post us up the log...

http://www.hijackthis.de/

**Andrew110** · January 7th, 2006, 11:14 AM

Logfile of HijackThis v1.99.1
Scan saved at 2:11:08 PM, on 1/7/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-Watch.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\CallWave\IAM.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Documents and Settings\LaFave\My Documents\Internet Downloads\hijackthis_199\HijackThis.exe

R3 - URLSearchHook: (no name) - <default> - (no file)
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [AWMON] "C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-Watch.exe"
O4 - Global Startup: Internet Answering Machine.lnk = C:\Program Files\CallWave\IAM.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{5ECE4F15-2C02-4BBC-9BF4-106C07AEC0CB}: NameServer = 12.159.47.131 12.159.47.132
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: ThemeManager - C:\WINDOWS\system32\uttfs.dll (file missing)
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

**Auggie2k** · January 7th, 2006, 11:23 AM

Ok, your log looks relatively clean. There's nothing harmful but (off-topic) you do have a lot of unnecessary running processes.

It's possible you files are corrupted so do as silentscream already posted and run the System File Checker. To do this, open up run and type...

sfc /scannow

You may need your XP CD if you have one, other wise you'll have to direct it to your i386 directory (C:\i386)

And you can always reinstall Service Pack 2 to restore the files.

**Andrew110** · January 7th, 2006, 11:27 AM

I did that scan thing too. It did bring up the dialog box to insert the xp cd so I did. But it still didn't fix anything. As with the running process, the only thing I have in the background is avast, ad-watch (ad-aware), callwave (I STILL have dial up believe it or not) so which process are unnecessary?