Sys File Problem

[Rahwgwar]

I tried to let this problem resolve on it's own, but it has occurred two times now. Then I thought about PMing Krell, but the error message is much too long for such a thing, even thought he's helped me so much in the past. So anyway, I'll just cut to the chase. While downloading K++ from this (http://kazaa.infos-du-net.com/) mirror, I encountered a problem. It happened right when the actual downloading had finished and the installer was initializing. There has not been much activity on my computer as of late and I've only installed necessary programs since my reformat. FYI, I have Win XP SP1. This is the error message in its entirety (w/out the quotes of course)

"A problem has been detected and Windows has been shut down to prevent damage to your computer.

The problem seems to be caused by the folliwng file: mxDisk.sys

PAGE_FAULT_IN_NONPAGED_AREA

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical information:
* * * STOP: 0x00000050 (0xFQ772000, 0x00000000, 0xF076FA73, 0x00000000)

* * * mxDisk.sys - Address F076FA73 base at F0768000, Datestamp 3c23b068

Beginning dump of physical memory
Physical memory dump complete
Contact your system administrator or technical support group for further assistance."

NOTE: I AM the administrator. I am NOT connected to a LAN. I have the latest Windows updates. The text of this error was very peculiar and hard to read. So those zero's may be capital O's or even Q's by the way it appeared. Under computer properties, Advanced tab>Startup and Recovery Settings, I have automatic restart unchecked under System failure. I don't believe it is poor choices I made from the www.blkviper.com site because I stayed on the "safe" side and sometimes wouldn't even veer far enough that way at times. Also I would have seen the problems a lot sooner.

I have been having problems with my printer lately. It's strange as hell. I installed my printer successfully using the Add Hardware Wizard in XP using the preinstalled driver. I set it as my default and printed out a test page and it came out fine. I then proceeded to go online and print out a few things I needed w/out a hitch. So anyway, the next time I restarted my computer, a dialogue box came up saying something to the extent that we have found new hardware on your computer. Then an installation wizard pops up asking me to install the printer. Thinking nothing of it, I went to reinstall my printer even though I saw no immediate problems. I thought it would just work out that way. I reinstalled the same as the first time I installed it. Chose my model and driver and printed out a test page. Everything came out great, so I thought this resolved the issue. A little later, when restarting my computer, the stupid dialogue box comes up again, demanding that I install the printer. This time I just clicked 'cancel.' Replugged my cable into the plug and printed out something fine. Checked the properties and sure enough it showed the right model and was seen as default. I then replugged the cable again to make sure it was still printing. It came out successfully. EVERY time I restart my computer, it still asks me this. I have no clue if this is related at all to the above problem.

What should my next course of action be? What exactly is this problem and what does it mean? Does the hardware wizard have anything to do with it and how do I resolve that issue? Thanks for all the help that I can get.

[Krell]

Hey Rahwgwar, this is your home PC also right?

You have Ontrack System Suite installed right?

Thats where mxDisk.sys resides.

.................................................. .................................................. ...........
http://www.microsoft.com/technet/treeview/default.asp?url=/technet/prodtechnol/winxppro/reskit/prmd_stp_ccgm.asp

a reference to an invalid system memory address. Defective memory (including main memory, L2 RAM cache, video RAM) or incompatible software (including remote control and antivirus software) might cause Stop 0x50 messages.

Interpreting the Message
This Stop message has four parameters:

Memory address that caused the fault.
Type of access (0x00000000 = read operation, 0x00000001 = write operation).
If not zero, the instruction address that referenced the address in parameter 0x00000001.
This parameter is reserved (set aside for future use).
Resolving the Problem
The following suggestions are specific to Stop 0x50 errors. For additional troubleshooting suggestions that apply to all Stop errors, see "Stop Message Checklist" later in this appendix.

If you added new hardware recently, remove and replace the hardware to determine if it is causing or contributing to the problem. Run diagnostics software supplied by the hardware manufacturer to determine if the component has failed.
Stop 0x50 messages can also occur after installing faulty drivers or system services. If the file name is listed, you need to disable, remove, or roll back that driver. If not, disable the recently installed service or application to determine if this resolves the error. If this does not resolve the problem, contact the hardware manufacturer for updates. Using updated drivers and software is especially important for network interface cards, video adapters, backup programs, multimedia applications, antivirus scanners, and CD mastering tools. If an updated driver is not available, attempt to use a driver from a similar device in the same family. For example, if printing to a Model 1100C printer causes Stop 0x50 errors, using a printer driver meant for a Model 1100A or Model 1000 might temporarily resolve the problem.

[Rahwgwar]

Why, yes, it is my home PC (same one you helped me with last time and the one I reformatted). It is technically mine, but I let other family members use it as well. This is the first true problem I have come across since reformatting and everything was going just fine. I have been real busy this week and haven't even been online. I usually only logged on to work on Word documents for school and whatnot. Then I noticed a new build of K++ that just looked amazing and had a little time, so decided to download it.

Really? Yes I have Ontrack installed. Why would it be causing such a problem?

[Krell]

You could use AIDA to examine what uses the prescribed memory ranges, see if you can make the connection. Basically, a driver is competing with a memory range used by another driver or application. Knowing exactly what means that sometimes you can use Device Manager to reassign a range for a particular driver.

Give it a day or so, it will be more clear as to what to do. I think your already 90% there.

cheers