DrewWilson
January 19th, 2009, 11:40 AM
The complexity of modern mobile phones is leaving users frustrated and angry, research suggests.
Some 61% of those interviewed in the UK and US said setting up a new handset is as challenging as moving bank accounts.
Compiled by mobile firm Mformation, the survey found 85% of users reporting they were frustrated by the difficulty of getting a new phone up and working.
Of the 4,000 people questioned, 95% said they would try more new services if phones were easier to set up.
More... (http://news.bbc.co.uk/2/hi/technology/7833944.stm)
I'm surprised that they didn't learn from the difficulties of digital watches.
Some 61% of those interviewed in the UK and US said setting up a new handset is as challenging as moving bank accounts.
Compiled by mobile firm Mformation, the survey found 85% of users reporting they were frustrated by the difficulty of getting a new phone up and working.
Of the 4,000 people questioned, 95% said they would try more new services if phones were easier to set up.
More... (http://news.bbc.co.uk/2/hi/technology/7833944.stm)
I'm surprised that they didn't learn from the difficulties of digital watches.