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View Full Version : USB Error on Vista and XP (did an update kill my headset?)


Drew Wilson
August 26th, 2008, 11:58 PM
Hey all,

I've been a little stumped on a recent problem. I was turning on my laptop at one point and was trying to perfect some of my tunes. I was using a Logitech headset which has really decent sound quality, so very usable for what I'm doing. I suddenly get a message saying that Windows has updated the system and needs to restart. So, a little annoyed, I save everything and let the system restart.

When the system restarts, I suddenly get the error message: "USB Device not recognized one of the usb devices attached to this computer has malfunctioned and windows does not recognize it, for assistance solving this problem, click this message."

Click on message and, of course, Microsoft doesn't have an effing clue what to do (go figure)

I couldn't continue work because I was at a public WiFi hotspot and wasn't in the mood to disturb others while I tune a synth until it sounded good.

I think it's just a temporary issue and have since restarted my laptop numerous times, but still achieving the same results.

So lucky me, I have a machine with XP at my disposal. I finally get my chance to test it, but the same error message pops up. I'm a little upset because it is a very decent headset and it was only after the update the issues happened. It's like Windows decided it wasn't going to work and wanted me to fork even more money over to buy a new headset - is that wasteful or what?

I did what anyone should do when official sources are empty, I asked Google and only found about 3 people with the same issues, but no one with a solution.

So, does anyone here know of a possible solution to this? I've already got Windows to 'update the drivers' but it says that it's already installed. :(

I fortunately have an older headset on hand, but it's not quite as good because it doesn't block out external sound like my other headset (which is nice when producing music)

Any help greatly appreciated. :)

w31n3r
August 27th, 2008, 03:52 AM
(i fear the worse) check to see if your headphones work on another system...if not, then sorry, but i think they got shorted. if thats the case then get them checked out by your dealer, and remember to be real nice to him/her since warranty doesn't cover these things...feign ignorance.

i have been known to be wrong more times than i care to remember. if this is one of those time and theres nothing wrong with the headphones, use system restore to roll back to a date before you installed the windows updates and see if that works.

good luck and let us know.

Signa
August 27th, 2008, 06:17 AM
Im currious as to what happens when you go to the Sounds and Audio Devices applet in the control pannel.

HelenaP
August 27th, 2008, 07:06 AM
Logitech is great...but did you "install" disk that came with the headset (if they came with one)? I ask because their disks used to be loaded...

(I do not use any disk that comes with Logitech, so they may have stopped doing it.)
... with malware.

If any of your music was obtained in any way other than your buying it, well...they may have made a "deal" with someone. You know, the whole anti piracy thing.

Just a thought. Yeah. I'm ubernoid.

wapazoid
August 27th, 2008, 11:02 AM
If it's USB, I'm thinking the the audio chipset for your headphones is causing the problem. Or is the USB connection for wireless listening? Are you by chance using them on a 64-bit OS? Do they show up in device manager? Have you tried disabling your laptop's onboard audio first through the bios? I'd see to getting the latest drivers from Logitech's website.

HelenaP
August 27th, 2008, 11:20 AM
Gott da*n. I KNEW there was a reason...Wanna to have a thankless, pays nothing (Did I ask you this before?????) job??

wapazoid
August 27th, 2008, 11:28 AM
Had one too many of those. Still, what are you proposing?

mfgbypooter
August 27th, 2008, 11:33 AM
uh oh. better wear a condom...

*

wapazoid
August 27th, 2008, 11:40 AM
My toast! SHAT! I just burnt my last two pieces of sourdough!!

How in every-single-level of hell am I supposed to enjoy my coffee now?!

HelenaP
August 27th, 2008, 02:40 PM
....

How in every-single-level of hell am I supposed to enjoy my coffee now?!

Schlotzsky's?

mfgbypooter
August 27th, 2008, 03:03 PM
on the crapper.

*

wapazoid
August 27th, 2008, 03:08 PM
Oh giawd, that's disgusting. The crapper's where I get my drinking water.

HelenaP
August 27th, 2008, 03:11 PM
Oh giawd, that's disgusting. The crapper's where I get my drinking water.

Um... dude...

wapazoid
August 27th, 2008, 03:20 PM
Oh come on! Like you don't dip your tumbler when your too lazy to go to the kitchen!

Feather
August 27th, 2008, 03:35 PM
Vulcans are the odd bunch aren't they?

wapazoid
August 27th, 2008, 03:38 PM
That's racist!

But we can settle out of court right now if you PayPal me $123.44

Feather
August 27th, 2008, 03:43 PM
Dont make this Romulin kick you but around the galaxies like a Feringy

wapazoid
August 27th, 2008, 03:50 PM
I am KLING-ON, you p'tak punk sucka! The abyss awaits you. But first I have to go brush my teeth.

HelenaP
August 27th, 2008, 03:55 PM
Vulcans are the odd bunch aren't they?

Don't you DARE call me a Vulcan, ever again.

I will F*ck you UP.

Feather
August 27th, 2008, 03:58 PM
I am KLING-ON, you p'tak punk sucka! The abyss awaits you. But first I have to go brush my teeth.



I am going to fill your house with tribbles bone head

HelenaP
August 27th, 2008, 04:28 PM
Fear not! I am the "Tribble Exterminator...

(I ain't afeared.)

wapazoid
August 27th, 2008, 04:35 PM
I am going to fill your house with tribbles bone head

I'm gonna stuff one in each of your nostrils!

Feather
August 27th, 2008, 05:04 PM
Back on topic. Find a uncorrupted computer (1 that has not been updated with latest updates) to test the head phones on to eliminate the head phones from the equation.

If they are not the problem then start with the basics.
Uninstall the drivers for the head phones and all the software associated with them and do a clean install.

also go into device manager and make sure it is being recognized. if there was no drivers and software that came with.
remove the item from device manager and restart letting windows refind item.

that should keep you busy for a minute and when you are done check back with results

Drew Wilson
August 27th, 2008, 06:58 PM
If it's USB, I'm thinking the the audio chipset for your headphones is causing the problem. Or is the USB connection for wireless listening? Are you by chance using them on a 64-bit OS? Do they show up in device manager? Have you tried disabling your laptop's onboard audio first through the bios? I'd see to getting the latest drivers from Logitech's website.

It's actually not wireless. It's definitely a wire from my USB port to my ears. I'm using 32 Bit Windows Vista (and tested this on a 32-bit XP machine with the same results)

I haven't done anything with the onboard audio through the bios yet, so I might look into that, but first, I'll try again to get the latest from Logitech (though I thought I set it to auto-update - though I could be confusing that and the Windows drivers)

I'm currently dealing with another problem actually, so sorry for the slow response. Thanks for all your help and keep you updated on everything - namely things I've tried. :)

wapazoid
August 27th, 2008, 07:14 PM
Sounds good, Drew. Yeah, Windows Update usually picks up on hardware needing drivers, but only if they've got WHQL certified ones readily available. Good luck.

mountain_rage
August 27th, 2008, 07:25 PM
Since it was after an update did you try using a restore point as something mentioned before?