HelenaP
June 21st, 2008, 05:41 AM
From a friend. I have no hardware help and the others (mods) have tried...
hope some1 can help me, i running xp with service pack 3 installed. problem started today(not sure why) i have 2 dvd drives on my computer but my computer no longer reconize's my 1st drive (IDE) 2nd one is sata. in my bios it shows up so don't think the problems there. there's and exclamation mark next to it in device manager and it says This device cannot start (Code 10). And when i click my computer my dvd drive is showing up as a raw device,Ive deleted the Upperfilters and Lowerfilters in the registry but still have the problem. i think it might be a driver issue i have a NEC DVD RW OD-4571A does anyone know where i can get the drivers for this drive? (if there are any) are does anyone know how i can slove this problem?
...
tried that firmware but won't let me do it.
this is what my Nec cd/dvd drive looks like on my computer, and when i goto properties its listed as a raw drive. any ideas?
http://www.mediafire.com/imageview.php?quickkey=xuzkoumfyzk&thumb=4
SORRY ABOUT THE PICTURE QUILITY. was taken with my mobile.
Any help would be greatly appreciated.
Feather
June 21st, 2008, 06:00 AM
Step 1 If you have any third-party CD/DVD-burning software such as Naro or Roxio installed, please temporarily remove them from "Control Panel"-> "Programs and Features".
Step 2 Delete Filter Drivers
==================
1. Click Start, type regedit and press ENTER.
2. Navigate to the following key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
3. Right click the {4D36E965-E325-11CE-BFC1-08002BE10318} entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.
Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.
4. Highlight this key ({4D36E965-E325-11CE-BFC1-08002BE10318}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.
5. Restart the computer.
Step 3 Reinstall the DVDRW drive
======================
1. Click Start, type devmgmt.msc and press Enter.
2. Expand DVD/CD-ROM drives.
3. Right-click the DVDRW drive and click Uninstall. Restart the computer.
Hope it helps.
HelenaP
June 21st, 2008, 06:08 AM
Thank you, Feather! I will pass it on and let you know.
Feather
June 21st, 2008, 06:27 AM
From Microsofts website
INTRODUCTION
This article describes the Code 10-related errors that Device Manager generates on Windows XP-based computers. This article also describes possible issues and suggested troubleshooting steps to resolve these errors.
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MORE INFORMATION
Code 10 is a default error code that Device Manager generates when the operating system cannot determine which specific error code to return after an issue occurs. For example, Device Manager may generate a Code 10 error when hardware devices are accessed by a user or by software that is installed on the computer. The Code 10 error resembles the following:
This device cannot start. (Code 10)
Additionally, in a Code 10 error situation, hardware and software on the computer may not function as expected. Or, one or more of these elements may be configured incorrectly.
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Typical Code 10 error issues
The Code 10 error pertains mainly to hardware issues and to compatibility issues between hardware and software. Therefore, we recommend that you troubleshoot these issues by focusing on device drivers, on device configuration issues, and on hardware compatibility issues.
Incompatible, outdated, or corrupted device drivers
If you suspect that the Code 10 error is related to incompatible, outdated, or corrupted device drivers, try the following troubleshooting methods:
Update the hardwares device driver through Windows Update. To access Windows Update, visit the following Microsoft Web site:
http://windowsupdate.microsoft.com (http://windowsupdate.microsoft.com)
Download a device driver from the Internet, and then install it.
If the device was preinstalled on the computer, visit the computer manufacturer's Web site.
If the device was installed after the purchase of the computer, visit the device manufacturer's Web site.
If the device was preinstalled on the computer, and the computer manufacturer does not have an updated driver for the device, visit the device manufacturer's Web site.
Important Make sure that the device driver is compatible with Windows XP.
Device configuration issues
If you suspect that the Code 10 error is related to device configuration issues, try the following troubleshooting methods:
Make sure that the device is enabled in Device Manager. For more information about how to enable a device in Device Manager on a Windows XP-based computer, click the following article number to view the article in the Microsoft Knowledge Base:
283658 (http://support.microsoft.com/kb/283658/) How to manage devices in Windows XP
Make sure that the device is enabled in the computer's BIOS. For more information about how to do this, see the system documentation. You can also contact the computer manufacturer.
Disable advanced features for the device. For more information about how to do this, see the device documentation. You can also contact the device manufacturer.
Adjust the configuration settings for the device. For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:
307970 (http://support.microsoft.com/kb/307970/) How to configure devices by using Device Manager in Windows XP
Software and operating system updates
If you suspect that the Code 10 error is related to missing software updates and service packs, try the following troubleshooting methods:
Install the latest Windows XP service pack. For more information about how to obtain the latest Windows XP service pack, click the following article number to view the article in the Microsoft Knowledge Base:
322389 (http://support.microsoft.com/kb/322389/) How to obtain the latest Windows XP service pack
Use Windows Update to install the latest updates for Windows XP. To do this, visit the following Microsoft Web site:
http://windowsupdate.microsoft.com (http://windowsupdate.microsoft.com)
Install the updates that are specific to the computer or to the device. To do this, we recommend that you visit the computer manufacturer's Web site or the device manufacturer's Web site.
Hardware compatibility issues
If you suspect that the Code 10 error is related to hardware compatibility issues, use the Windows Hardware Compatibility List (HCL) to verify that the device is compatible with Windows XP. To do this, visit the following Microsoft Web site:
http://www.microsoft.com/whdc/hcl/default.mspx (http://www.microsoft.com/whdc/hcl/default.mspx)
If the hardware is incompatible with Windows XP, we strongly recommend that you replace the device with a device that is compatible with Windows XP.