Some windows issues

[Andrew110]

Alright a few things on my computer haven't been working. The first thing is the recycle bin (not a big deal but still) whenever I delete files, they never go to the recycle bin, even though I have the option checked to. The second thing is the disk defragmenter, it's no longer in the system tools folder in the start menu. And when I try to open it from the control panel I get an error that says "windows cannot find C:\WINDOWS\system32\dfrg.msc. Make sure you typed the.....ect. The next error I get is when I try to go to the device manager in the control panel it just says "the selected file cannot be found" under the microsoft management console. I have XP home with sp2. I haven't messed with any files in the windows directory or the registry and it's the version of windows that came with my computer. Anyone have any ideas why it's doing this?

[lil_amb]

Not real sure, sounds kinna iffy. Run hijack this and let's see the log.

[Auggie2k]

Sounds like a pain in the arse, formally known as a virus. Try doing a full system scan in safe mode.

[Andrew110]

Ok should I do both a virus and adware scan? I have avast and ad-aware. and how do I run windows in safe mode, I've never done it.

[Auggie2k]

Restart you computer and before Windows loads, keep tapping F8 until a menu appears and just select safe mode.

And yes you should do both scans but I expect the Anti Virus program to pick up most of your Adware.

[lil_amb]

Listen to Auggie, he seems pretty smart.

[Auggie2k]

Me smarts, me smarts :D

[lil_amb]

Don't make me have to tell him how goofy you are....we'd scare him away. LOL

[silentscream]

try this link

http://www.updatexp.com/scannow-sfc.html

it is a guide to using the inbuilt system file checking feature in windows

.

[mountain_rage]

Alot of viruses may also mess with your virus scanner so you could try using these online virus scanners

http://housecall.trendmicro.com/
http://www.pandasoftware.com/products/activescan.htm
http://www.bitdefender.com/scan8/ie.html
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

[Andrew110]

Alright, I did a virus scan and adware scan in safe mode, both found nothing.

[Auggie2k]

Ok, use Hijack This and post us up the log...

http://www.hijackthis.de/

[Andrew110]

Logfile of HijackThis v1.99.1
Scan saved at 2:11:08 PM, on 1/7/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-Watch.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\CallWave\IAM.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Documents and Settings\LaFave\My Documents\Internet Downloads\hijackthis_199\HijackThis.exe

R3 - URLSearchHook: (no name) - <default> - (no file)
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [AWMON] "C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-Watch.exe"
O4 - Global Startup: Internet Answering Machine.lnk = C:\Program Files\CallWave\IAM.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{5ECE4F15-2C02-4BBC-9BF4-106C07AEC0CB}: NameServer = 12.159.47.131 12.159.47.132
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: ThemeManager - C:\WINDOWS\system32\uttfs.dll (file missing)
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

[Auggie2k]

Ok, your log looks relatively clean. There's nothing harmful but (off-topic) you do have a lot of unnecessary running processes.

It's possible you files are corrupted so do as silentscream already posted and run the System File Checker. To do this, open up run and type...

sfc /scannow

You may need your XP CD if you have one, other wise you'll have to direct it to your i386 directory (C:\i386)

And you can always reinstall Service Pack 2 to restore the files.

[Andrew110]

I did that scan thing too. It did bring up the dialog box to insert the xp cd so I did. But it still didn't fix anything. As with the running process, the only thing I have in the background is avast, ad-watch (ad-aware), callwave (I STILL have dial up believe it or not) so which process are unnecessary?

[Auggie2k]

Were you doing anything at all before this happened? Did you install software/hardware/remove a virus/spyware?

Have you tried to use System Restore?

[Andrew110]

Not that I can remember...... and I turned off system restore a long time ago.

[cpugeniusmv]

Start, run:

C:\WINDOWS\system32\dfrg.msc

What happens?

[Andrew110]

I get the same error as what I typed the first time.

[Andrew110]

Maybe it's time for a fresh xp install?

[silentscream]

Maybe it's time for a fresh xp install?
always nice if u have all ure crap backed up

.

[Andrew110]

always nice if u have all ure crap backed up

I have a DVD writer so it wouldn't be too hard, I only have around 8 gigs of music and a few important docs here and there.

[cpugeniusmv]

You're definitely missing a file then.

Extract this to C:\WINDOWS\system32\

[silentscream]

I have a DVD writer so it wouldn't be too hard, I only have around 8 gigs of music and a few important docs here and there.
cpugenius knows his stuff so id listen to him first before formatting

try his ideas

he has a reputation here for for bieng really good at this kinda thing

.

[Andrew110]

Well that fixed the defrag part, i still cant open recycle bin or device manager.

[silentscream]

Well that fixed the defrag part, i still cant open recycle bin or device manager.
that sounds like the damage of a crap virus that has been taken off but not had the damage fixed

.

[cpugeniusmv]

For the Device Manager:

Extract this to C:\Windows\system32\

For the Recycle Bin:

Open a command prompt (Start, run: cmd)

cd \
attrib -s -h -r RECYCLER
rd /s RECYCLER

[Andrew110]

So is there anyway to fix them? And is there a way to find out if it damaged anything else I'm not aware of?

[silentscream]

unless ure comp is a slow old piece of ass i sugest u turn on system restore

its worth it in the longrun

.

[cpugeniusmv]

So is there anyway to fix them? And is there a way to find out if it damaged anything else I'm not aware of?

Well, the SFC should have caught these and any other missing/damaged files. I don't know why it didn't.

[shawners]

A 20 minute call to INdia for tech support may be the answer.. please come again.

[skinnymini55]

I am getting message errors when accessing mininova through bitcomet? Any ideas

[Auggie2k]

I am getting message errors when accessing mininova through bitcomet? Any ideas
Bitcomet has been banned from many BT sites because the program needs tweaking. May I suggest Azureus or uTorrent.